Frequently Asked Questions


How do I join Celebrity Training

You can either join through a free trial or you can subscribe straight away. If you decide to do a free trial you will be charged on a monthly basis after the 7 day free trial period ends

How often do I get new workouts?

Nicole and Sam are constantly creating new workouts on a weekly basis for you to do both at home and at the gym. Don't worry, you will not have to do anything as they will appear in the workout section of your profile

Is Celebrity Training just for women?

No, Nicole and Sam have specifically designed their workouts for both genders and will continue to create new exciting workouts for both

Can I buy a Celebrity Training Subscription as a gift?

Yes, just sign up as usual and pass the username and password onto the recipient.

Once I have cancelled my subscription will I have access to what I have signed up to?

Yes you will have access to your subscription until your paid duration ends

How long will it take to login into my Celebrity Training profile after I have signed up?

You should be able to login straight away but occasionally there are a lot of transactions being processed at the same time, this means, it could take up to 30 minutes for your account to activate fully.

Please contact a Celebrity Trainer at info@celebritytraining.co.uk if you cannot log in

What are my workout routines?

My workout routine allows you to combine multiple exercise videos together which saves you time looking on the workout library for the workout you want to do

How do I create a workout routine?

Simply click add to my workout routine below the workout video. We will then ask you which routine you would like to add the video to. You can create a new workout routine by clicking new workout routine

What are my Favourites and how do I favourite them?

My favourites are workouts that you have enjoyed doing. You can favourite them by clicking the heart at the bottom of the video. Once you favourite the workout it will be stored in your favourite section on your own personal profile for quick access.

I have had a payment taken from my account automatically

If you sign up for a 7 day free trial and do not cancel before this period ends you will automatically be enrolled onto the monthly membership option. To keep your membership active, your subscription is automatically collected on the date you subscribed (monthly) until you cancel.

How do I cancel my subscription?

You can cancel your subscription at any time, by clicking here, then clicking your Subscription tab.

My Debit / Credit card is being declined?

We are sorry to hear you are experiencing some issues with your payment.
Unfortunately, we do not process payments manually,
Please make sure you have checked that the details you are inputting are correct by checking the Long number on the front, expiry date and the 3 digit security number
We accept all Visa & Mastercard Credit/Debit cards.
If you are still having problems please feel free to contact one of us at info@celebritytraining.co.uk

Can I download the workouts?

No. The workouts are streamed through our website and cannot be downloaded

Can I watch the workouts on a smart phone or tablet?

Yes. you can access the workouts through a mobile device. We do recommend that you have a strong internet connection.

I cancelled after a payment was made can I be refunded?

Sorry Celebrity Training do not offer refunds on any of our online services. however you will be able to access your subscription up until the end of the paid period.

I purchased a 6 month or one year subscription, do I need to cancel before next payment?

Yes. When you signed up to Celebrity Training you agreed to a recurring six month or one year subscription. Payment will be taken unless you cancel your subscription in your profile before your renewal date.

When I join Celebrity Training, am I signed in to a contract or can I cancel at any time?

When you subscribe to Celebrity Training you can cancel your membership at anytime
If you do not want another payment to be taken you will need to cancel your subscription before the date your next payment is due.

What happens after my free trial?

After your free trial you will automatically be enrolled into a monthly Celebrity Training subscription until you cancel your membership in your profile. Celebrity Training do not offer refunds

How do I change my password?

You can change your password in the account settings section of your profile